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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 831-747-1216 or make an appointment online!


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OUR REVIEWS

 (7 Reviews)
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reviewiconEngine & Transmission, near Seaside, Marina, CA

Very pleased with all the hard work from the guys at the shop. I needed major work done (engine problems) on my 2006 Dodge Charger. A family member recommended Green Machine Automotive in Seaside. Now days your vehicle is a vital part of your everyday life. Knowing that I needed major work done on mine, I was careful on what shop/ mechanic to entrust my vehicle to and know that the work needed would be done in a timely manner and efficiently. Well, I couldn't have chosen a better place. Andre took his time inspecting my vehicle and listening to all my concerns to better understand the issue. Once he pinpointed the issue, he explained everything very clear and in a way that I would understand what was going on and what the process would be to complete the repair. Any concerns I had, he was quick in giving me an answer, allowing me to feel more at ease that my vehicle was in good hands. Thru the process, Andre reached out to communicate any additional problems that he encountered or to let me know about additional parts that were needed. Very much appreciated because I was aware of everything that was being done to my vehicle. Thank you to Sabino for lending a helping hand. Ernesto, at the front, was friendly and made sure that I had been told about additional charges. He was very helpful in explaining to me the invoices and all the charges. The entire repair was completed in a timely manner. Will definitely continue on bringing my vehicle to Green Machine Automotive for any future repairs/ preventative care. Thank you for all the hard work, greatly appreciated.

, 11/03/2022

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